Refund & Cancellation Policy

Introduction

At Vijay Sales Corporation, we are committed to customer satisfaction. This Refund and Cancellation Policy outlines our procedures for returns, refunds, and order cancellations.

Last Updated: January 2024

Order Cancellation

Cancellation Before Shipment

You may cancel your order before it is shipped by:

• Contacting us at +91 9938575993
• Emailing us at contact@vijaysalescorporation.shop
• Informing us through our contact form

If your order is cancelled before shipment, you will receive a full refund within 5-7 business days.

Cancellation After Shipment

Once an order has been shipped, cancellation is subject to the following conditions:

• You may request cancellation within 24 hours of shipment
• Return shipping costs will be borne by the customer
• Products must be returned in original condition
• Refund will be processed after receiving and inspecting returned items

Return Policy

Eligibility for Returns

Returns are accepted under the following circumstances:

• Defective Products: Items that are damaged or defective upon delivery
• Wrong Items: Products that differ from what was ordered
• Quality Issues: Products that do not meet specified quality standards
• Specification Mismatch: Products that do not match provided specifications

Return Timeframe

• Returns must be requested within 7 days of delivery
• Defective items must be reported within 48 hours of delivery
• Return requests must be approved by our team
• Return authorization number must be obtained before shipping

Return Conditions

To be eligible for return, items must:

• Be in original packaging and condition
• Not be used, installed, or modified
• Include all original accessories and documentation
• Have valid proof of purchase

Refund Process

Refund Eligibility

Refunds will be processed for:

• Cancelled orders (before shipment)
• Returned items that meet our return criteria
• Defective or damaged products
• Orders that cannot be fulfilled

Refund Timeline

• Order Cancellations: 5-7 business days
• Returned Items: 7-10 business days after receiving returned items
• Defective Products: 3-5 business days after approval
• Payment Method: Refunds will be processed to the original payment method

Refund Amount

The refund amount will be calculated as follows:

• Full refund for cancelled orders (before shipment)
• Full product price for defective or wrong items
• Product price minus restocking fee (if applicable) for other returns
• Shipping charges are non-refundable unless the return is due to our error

Non-Refundable Items

The following items are generally not eligible for return or refund:

• Custom-made or specially ordered products
• Products that have been installed or used
• Items damaged due to misuse or negligence
• Products returned after the specified timeframe
• Items without proper return authorization
• Products that have been modified or altered

Return Shipping

Shipping Costs

• Defective Products: Return shipping is free (we provide prepaid labels)
• Wrong Items: Return shipping is free (our error)
• Customer-Requested Returns: Customer bears return shipping costs
• Large Items: Special arrangements may be required

Return Shipping Process

1. Contact us to initiate return process
2. Receive return authorization and instructions
3. Package items securely in original packaging
4. Ship items using provided return label or approved method
5. Track return shipment
6. Receive confirmation of return processing

Quality Assurance

Product Inspection

All returned items undergo thorough inspection to ensure:

• Items are in original condition
• All components and accessories are included
• Packaging is intact and undamaged
• Products meet return criteria

Quality Control

We maintain strict quality control measures:

• All products are inspected before shipment
• Quality certificates are provided with orders
• Defective items are immediately replaced
• Customer feedback is actively monitored

Service Cancellation

Installation Services

Installation service cancellations:

• May be cancelled up to 24 hours before scheduled installation
• Full refund for cancellations made in advance
• Partial refund for same-day cancellations (subject to costs incurred)
• No refund for cancellations after service has begun

Consultation Services

• Consultation appointments may be rescheduled with 24-hour notice
• Full refund for cancellations made 24 hours in advance
• No refund for no-shows or same-day cancellations

Dispute Resolution

Refund Disputes

If you disagree with a refund decision:

• Contact our customer service team
• Provide detailed explanation and supporting documentation
• Request escalation to management if needed
• We will review and respond within 5 business days

Resolution Process

1. Submit dispute in writing with supporting evidence
2. Our team will investigate the matter thoroughly
3. We will provide a written response with our decision
4. If resolution is not reached, we may suggest mediation

Special Circumstances

Force Majeure

In cases of force majeure (natural disasters, government actions, etc.):

• Delivery delays will be communicated promptly
• Alternative solutions will be offered
• Full refunds will be provided if services cannot be delivered
• We will work with customers to find suitable alternatives

Pandemic or Health Emergencies

• Special return policies may apply during health emergencies
• Extended return timeframes may be offered
• Contactless return procedures may be implemented
• Customer safety is our top priority

Customer Responsibilities

To ensure smooth processing of returns and refunds:

• Inspect products immediately upon delivery
• Report any issues within the specified timeframe
• Follow return instructions carefully
• Keep all documentation and receipts
• Package items securely for return
• Provide accurate contact information

Contact Information

For questions about returns, refunds, or cancellations, please contact us:

Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We will notify customers of significant changes through:

• Email notification
• Website notice
• Updated "Last Modified" date

Continued use of our services after policy changes constitutes acceptance of the updated policy.